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Free Delivery
We ship orders of £50.00 or more free of charge. Orders under £50 in value are subject to a £4.99 delivery charge. We apply free delivery automatically at the checkout, depending on the order value.
Availability
We maintain low prices by keeping our stock levels to a minimum. We also deliver some items using our vehicles.
Please allow 4-6 working days for delivery.
Returns
Change of Mind
If you change your mind about keeping your purchase, please return it in its original condition with proof of purchase, and we’ll exchange or refund it. Unless the goods are faulty, please return the item within 30 days of receiving your order. The original condition refers to an undamaged, unused item with labels and original packaging.
Please use a signed-for and insured delivery service with proof of postage to return goods. We cannot reimburse the delivery cost for returning an unwanted item.
Goods Damaged In Transit
You must report goods damaged in transit within 48 hours of receipt to qualify for a refund or exchange.
Please get in touch with our customer service department at info@caravaninformationservices.co.uk, or by calling 01905 333677 to discuss returning your order.
Defective Items
In the unlikely event you receive a faulty item, you can request a refund or exchange. Refunds and exchanges require the defective items to be returned with proof of purchase in advance.
Please get in touch with our customer service department at info@caravaninformationservices.co.uk, or by calling 01905 333677 to discuss returning your order.
